Refund Policy
Refund & Replacement Policy – Jeyam Jasmine
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.
At Jeyam Jasmine, our goal is to deliver healthy, vibrant plants to your doorstep. Because we deal with live, perishable agricultural products, we have a specialized policy focused on ensuring you receive exactly what you ordered in perfect health.
No-Refund Policy
As plants are living organisms, we do not offer cash refunds once an order has been processed. However, we are fully committed to your satisfaction and provide a Free Reshipping Guarantee for any issues beyond your control.
Our Free Reshipping Guarantee
If there is a problem with your order, we are here to help! We will reship your order at no extra cost to you in the following cases:
- Courier Issues: If the plant is delayed by the courier and arrives dead (Dead on Arrival).
- Transit Damage: If the package is crushed or the main stem of the plant is broken during transit.
- Lost in Transit: If the courier partner confirms the package is lost.
How to Get a Replacement
If you face any of the issues mentioned above, simply connect with us:
- Contact us within 24 hours of receiving the package.
- Provide a clear unboxing video or photographs showing the condition of the plant and the shipping label.
- Message us on WhatsApp at +91 63691 71694 or email us at jeyamjasmine@gmail.com.
Once we verify the issue, we will arrange a fresh replacement and ship it to you as soon as possible at no additional cost.
What is Not Covered
Since plants need immediate care upon arrival, we cannot offer free reshipping for:
- Minor leaf shedding or slight wilting (these are natural transit stresses; the plant will recover with water and shade).
- Damage caused by keeping the plant inside the box for more than 4 hours after delivery.
- Incorrect delivery addresses provided by the customer.
Contact Us for Support
Jeyam Jasmine 4, 2889, Valasai St, Main Road,
Thangachimadam, Tamil Nadu 623529
WhatsApp: +91 63691 71694
